Terminos y Condiciones

*Terms and Conditions for Renting Tourist Apartments in Baia Kristal, Cartagena*

*1. Introduction*

These terms and conditions govern the rental of tourist apartments in Baia Kristal, Cartagena. By making a reservation, the guest agrees to comply with these terms.

*2. Reservation and Payment*

- Reservations will be made through our official platform.

- A payment of 50% of the total amount will be required at the time of booking, and the remaining balance must be paid at least 7 days before arrival.

- Payments can be made via bank transfer or authorized electronic platforms.

*3. Cancellations*

- Cancellations made more than 14 days in advance will be entitled to an 80% refund of the amount paid.

- Cancellations made between 7 and 14 days before arrival will be entitled to a 50% refund.

- No refunds will be issued if cancellation occurs less than 7 days prior to arrival.

*4. Stay*

- Check-in will take place from 3:00 PM, and check-out must be completed by 11:00 AM.

- The guest agrees to keep the apartment in good condition and report any damage or inconvenience during their stay.

*5. Apartment Rules*

- Parties or events are not allowed within the apartment.

- Smoking is prohibited inside the apartment; it is only allowed in designated outdoor areas.

- Pets are not allowed unless prior written agreement has been made.

*6. Liability*

- The administration is not responsible for loss or damage to personal belongings during the stay.

- The guest will be responsible for any damage caused to the apartment or its facilities during their stay.

*7. Governing Law*

These terms and conditions are subject to Colombian legislation. Any disputes arising will be resolved before the competent courts in Cartagena.

*8. Acceptance*

By making a reservation, the guest acknowledges that they have read, understood, and accepted these terms and conditions.